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A creative studio driven by love and wild dreams
 

What's up darling?

We'd love to hear from you. Feel free to send us an email anytime to ask a question, share your feedback,
or just to say hello and we'll get back to you as soon as we can. 
 

 
 
 

General Enquiries

For any general enquiries,
please contact: mail@sundaylanestudio.com

Return Address

Our return address is:
Po Box 119 Kallangur, Q 4503 Australia

 
 
 

Some frequently asked questions


Can I get a custom print or design?
At the moment, I am not taking on any new design jobs, so sorry darlings x

What frame do you recommend? And are prints available in a larger size? 
Prints are only currently available in A4 size and I recommend an A3 frame to allow for a border. Keep in mind that prints come on 315gsm felt paper and are an off white colour. Some places I can recommend are Country Road, Milk & Sugar, Spotlight or even Officeworks. 

I'm ordering as a gift, can you remove any form of price from my order? 
Our orders go out without an invoice or price sticker so don't stress my love. The email confirmation is your receipt. 

Something is wrong with my order, how can I contact you? 
The best way to contact us is through email or the contact form on our website. Often we will miss important messages through Instagram so we suggest staying away from there.

I made a note in my order about needing it urgently but haven't heard back? 
Adding important information (print enquiries, change of address or urgent requests) into an order at checkout may go missed until that order is being packed. It is safest to add it both at checkout and send through an email so we can help the best we can.

I processed my order but haven't had a shipping notification come through? 
My husband and I pack all orders twice a week at a minimum, usually at the beginning and at the end. We try our best to keep on top of emails, orders, messages but ask if you can please be patient with us. If you need a print by a certain date please try to allow as much time as possible so you won’t be disappointed.

 
 
 

follow the studio / #sundaylane

@sundaylane

 

 
 
 
 
 


Conditions

 

Shipping

We do our best to post orders within 2-3 business days. If your order is urgent please make sure to contact the studio and we can look at alternative postage options. It is your responsibility to let us know if you need a print urgently.  We do not normally send prints every day of the week.

All prints are protected in custom Sunday Lane tissue paper with a non-bendable card backing.

Orders within Australia are sent via express mailer through Australia Post for a flat rate of $10 AUD with tracking. Please note that express orders do not need a signature and will be left in a safe place, or delivered to a local post office for unit and apartment buildings.

International orders will be sent via Australia Post for a flat rate of $20 AUD. Please allow up to 7 business days for International Shipping.

Please note: We have recently changed how we post overseas and all orders now come with tracking. They do not need a signature on arrival. 

Unfortunately, we cannot be held responsible for the delivery services of Australia Post. Any items missing/stolen or undelivered due to incorrect information cannot be replaced by Sunday Lane. If this is the case, please contact Australia Post immediately, they often have more information than what is available online. Otherwise, please contact us and we can discuss your options. 
 

Terms of Use

Welcome to Sunday Lane Studio website ("site"). Please review the following basic terms that administer your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement"). We have created this Privacy Policy to inform you what information we collect on the Website, how we use your information, and the choices you have about the way your information is collected and used. Please read this Privacy Policy carefully. Your use of the Website indicates that you have read and accepted our privacy practices, as outlined in this Privacy Policy.


General

We may from time to time change the terms that govern your use of our Site. Your use of our Site following any constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
 

Site Content

The contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of products from our site) use by the users of our Site. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. This includes illegal reproduction of work, copy, content and items that are available for purchase through the store.
 

Authenticity

All content is that of Sunday Lane Studio's unless otherwise stated. All text, drawings, lettering has been created by Sunday Lane. Inspiration imagery can be found on our Pinterest page. 
 

Returns

Please choose carefully when deciding to order a print as they are limited editions are made to order. We are unable to offer returns on items due to change of mind but if the items arrive damaged or lost then replacements or refunds will be issued. Please email us at mail@sundaylanestudio.com if you have any problems with your order.


Privacy

We will not sell, trade, or supply your information to anyone. Sunday Lane Shop collects personal information when you shop and register with us. This information will be used to inform you of new products, sample sales, or updates on our site infrequently. You will be able to unsubscribe at any time. When you place an order through the Sunday Lane Shop, we ask for your name, email address, phone number, billing address, shipping address, and credit card number. We use this information to fulfill our order and to communicate with you about it. Sunday Lane uses your information for three general purposes: to fulfill the orders and request for certain products and services you placed with us and to contact you about specials and new products. We do not monitor or record your shopping habits or use of the website. Any materials sent to www.sundaylanestudio.com will be considered confidential and will become the property of Sunday Lane. After you place an order at Sunday Lane Shop, we use your information to process your order. You will receive an email confirmation with an Aus Post tracking number in it. Occasionally, we may need to contact you by postal mail or email if we have other questions regarding your order.


Security

We use the Secure Socket Layer (SSL) as provided by Squarespace to protect the security of your online order information as it is transmitted to our server. SSL technology encrypts your information to protect it from being deciphered by anyone other than Sunday Lane. To double-check for security, you can tell that the “http” in the web address will be replaced by “https”. Secure pages slow down websites so you will only see this on our checkout pages.


Transactions

We reserve the right to request further identification for credit card processing on any order you place with us. We may, in our sole discretion, refuse any order placed with us. These restrictions may include orders placed by or under the same user account, credit card, and/or orders that use the same address information. In the event we make a change to or cancel an order, we will attempt to notify you via email/address/phone number provided when the order was placed.

     
     
     
     
     


    Care

     

    Our jewellery is designed in our Australian studio, and ethically sourced. 

    Our collection is designed and manufactured in gold plating and are to be worn sparingly. Unfortunately, these beauties are not everyday pieces. 

    We are passionate about creating a product of high standard and we suggest you follow our care instructions to get the most out of your piece. 

    The jewellery must not come in contact with perfume or any other sprays, creams or lotions. 

    Tarnishing of the jewellery can be easily caused because of reaction with materials like perfume, oil, nail polish, chlorine and nail polish remover. Sweat can cause this problem too, therefore it is necessary to remove such jewellery items when swimming or exercising. Our jewellery is not recommended for anyone with a highly acidic skin type. 

    You can clean your jewellery with a soft cloth or a cotton ball. You can shine the gold-plated jewellery by rubbing lightly with a soft jewellery cloth.

    Don’t make use of antibacterial soaps or jewellery cleaners for cleaning your gold-plated jewellery as chemicals present in them might tarnish it.

    Keep your gold plated jewellery in a separate jewellery box or place it in a soft cloth after cleaning to avoid any blemishes.

     

    Sunday Lane takes no responsibility to the miss use or lack of care with our jewellery. These pieces are a costume jewellery only.